Bible for all support
Support
Something not working, or a question about your account? Write to us and a real person will reply.
Email us
Tell us what happened, which phone you are using, and the email address on your account. That is usually enough for us to sort it in one reply.
Email supportWe reply within 2 working days.
Common questions
A QR code from my book will not scan
Make sure you have allowed camera access, and try the torch button in the scanner if the page is in shadow. If the app says the code is not valid, check you are scanning a code printed inside the book rather than a cover graphic.
I bought the book but do not have my free access
Your book purchase is matched using the mobile number on your profile. Open Me → Edit Profile and make sure the number there is the same one you used when ordering the book. If it still does not appear, email us with your order number.
I cannot sign in
Use Forgot password? on the sign-in screen to get a reset code by email. If you originally signed up with Google or Apple, use that same button rather than a password. Note that signing in on a new device signs you out on the old one.
I paid but premium is not showing
Open the paywall and choose Restore purchases. If that does not work, email us with the receipt from Apple or Google.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so they are cancelled in your store account — not in the app. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments and subscriptions.
A video will not play
Lessons stream rather than download, so a weak connection is the usual cause. Note that screenshots and screen recordings come out blank on lesson screens — that is deliberate, to protect the teaching.
How do I delete my account?
See Delete your account for both ways to do it, and what it removes.